Great customer experiences often rely on engaged and empowered employees. In today’s competitive landscape, a positive employee experience (EX) isn’t just nice to have - it’s essential for attracting, retaining, and engaging your most valuable asset: your people.
When employees feel valued, supported, and connected to their work, they bring their best to every interaction - driving stronger productivity, customer relationships and better business outcomes.
With over a decade of experience helping clients improve their customer experience (CX), we apply that expertise to EX - helping organisations create more connected and employee-centric workplaces.
We offer a comprehensive suite of employee experience services to support you at every stage of your EX journey:
EX Research services provide an independent, objective view of any stage in the employee lifecycle to help uncover insights and opportunities that help you shape an employee experience that reflects what your people care about.
Change is inevitable, but it doesn’t have to be disruptive. Successful change and transformation require more than internal communications and staff training - they start with a deep understanding of employee needs, balanced with organisational and commercial realities. We partner with your teams to maximise employee engagement and minimise business risk during complex transitions.
Anchored in employee and organisational insight, our design services support clients through the end-to-end process - from digital tools to physical spaces and workflows. We specialise in enterprise solutions, including operational software and digital experiences that enhance staff and customer interactions.
Develop a clear roadmap for your employee experience initiatives with our EX Strategy development services. We facilitate interviews to understand your business and your people’s needs, creating practical EX frameworks that guide your EX roadmap. We help you define your future-state experience and prioritise initiatives for maximum impact.
"Purple Shirt’s expertise in human-centred design ensured our change process was truly employee-centric. Their insights were invaluable, directly shaping our solution, store engagement, and deployment strategy."
Foodstuffs North Island
