AI has become one of the most talked-about technologies in business, but for many organisations, the path from interest to impact remains unclear. At Purple Shirt, we work with clients to cut through the hype and ground AI in the practical needs of their business. Our expertise lies in helping organisations uncover the areas where AI can actually make a difference - and delivering tangible value as a result.
Rather than leading with technology, we lead with business strategy. That means we work closely with clients to understand what they’re trying to achieve, whether it's increasing efficiency, improving customer experience, or opening new revenue streams, and where AI might enable those outcomes. Our approach is not one-size-fits-all; it’s structured, prioritised, and tailored to your organisation’s maturity, goals, and appetite for change.
We also bring discipline to how AI is tested and rolled out. It’s easy to get caught up in a race to deploy, but without clarity and rigour, efforts often stall or fail to scale. Our approach ensures that AI concepts are road-tested early, potential risks are uncovered, and business cases are robust, so your team can move forward with confidence, not just curiosity.
Change is inevitable, but it doesn’t have to be disruptive. Successful change and transformation require more than internal communications and staff training - they start with a deep understanding of employee needs, balanced with organisational and commercial realities. We partner with your teams to maximise employee engagement and minimise business risk during complex transitions.
The result? AI that’s embedded in your organisation in a way that delivers measurable and lasting benefits. Whether you're exploring the possibilities or already underway, we help make sure your investment in AI moves beyond experimentation and into execution.
An AI strategy is a plan for how your business will use artificial intelligence to solve problems, create value, and remain competitive. At Purple Shirt, we design AI strategies that focus on the human experience—ensuring your technology not only works but is usable, ethical, and aligned with real-world customer needs.
Our approach is grounded in human-centred design. We start by understanding your customers, staff, and business context. Then we identify where AI can make a meaningful difference—whether it’s reducing manual tasks, improving decision-making, or enhancing service delivery. We prioritise practical outcomes, not just technical capability.
We do both. While our AI strategy work sets the foundation, we also support implementation—translating strategy into roadmaps, designing AI-powered experiences, and working alongside your teams to build and launch the solution. We focus on reducing risk, increasing adoption, and delivering measurable impact.
Any organisation looking to use data and automation more effectively can benefit. We work with corporate innovation teams, government agencies, and customer experience leaders who want to use AI responsibly and meaningfully. If you’re unsure where to start with AI,or have started and are stuck, we can help.
A human-centred AI strategy puts people at the core of the design process. Rather than just focusing on what AI can do technically, we focus on what people need, how they behave, and what outcomes matter most. This reduces wasted investment and ensures your AI delivers real value to users.
It usually starts with a conversation. We’ll ask questions about your goals, challenges, and existing data or systems. From there, we might run a short discovery sprint, co-design session, or opportunity mapping exercise to explore what AI could enable in your context.
Absolutely. We regularly collaborate with internal product teams, IT, innovation units, and external vendors. Whether you need help setting direction, aligning stakeholders, or translating strategy into a roadmap, we work flexibly to support your existing capabilities and partnerships.
Purple Shirt combines best-practice human-centred design methods with the ‘Jobs to Be Done’ methodology, providing practical and actionable customer strategies. As leaders in New Zealand’s UX & CX thinking, our CX agency's proven expertise can help you implement meaningful, lasting organisational changes that lead to exceptional customer experiences.